Webcast FAQs
Guidelines for Webcast Presenters
Webcast Connectivity Tests
Taking part in a webcast is almost as simple as turning on your television. Most computers meet the technical requirements, with the addition of one or two small software applications known as "plug-ins".
Getting Ready - Connectivity Tests
We provide access to free Web-based tests to help determine your ability to connect to a Webcast.
Testing Your Computer and Network:
The improvements provided by the Acrobat Connect Pro version 7 release requires all end-users to use Adobe Flash® Player software version 9 or greater. The Flash Player can be
downloaded here - http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
In addition, Connect Pro requires hosts and presenters to upgrade the Acrobat Connect meeting add-in. This upgrade will happen automatically for most end-users, but organizations with locked-down desktop
environments may be required to manually install this improved add-in on those users' desktops. The new add-in is now available for download for both Windows® and Macintosh operating systems:
Windows: http://www.adobe.com/go/connect7_addin_win
Macintosh: http://www.adobe.com/go/connect7_addin_mac
Test the capabilities of the computer system that you will be using to participate in the webcast to ensure that you are set up with all of the necessary software required. This test will also determine your network's connectivity (note this may vary due to Internet traffic).
http://breeze.uliveandlearn.com/common/help/en/support/meeting_test.htm
Testing Your Network Ports:
http://www.adobe.com/go/tn_16466
Use the port test to show connectivity from the client(your network) to the webcast server and find out which ports are open or closed in your network. At least one of the following ports (port 1935, 80 or 443) need to be open for the webcast environment to work. Ideally port 80 and 1935 should be open. If not, contact your IT department to see if they can be opened (it may not be possible due to security issues).
Webcast audio and video streams are delivered as RTMP data on port 1935. When users are inside a corporate firewall that closes the optimal ports, the webcast system uses fallback mechanisms to deliver RTMP data on ports 80 and 443. This option can result in audio and visual latency (meaning interruptions or dropped sounds and images).
Please note: If you are hosting or presenting in a webcast, or you want to use live audio to speak during a webcast, please take a moment to review the Guidelines.
Following are some frequently asked questions (FAQs) about webcasts:
What if I am behind a firewall that will not allow me to access the webcast?
I can't log in to the webcast. What am I doing wrong?
Why are webcasts listed in Eastern Time?
How do I determine when a webcast starts in my time zone?
Help me find the download link for Macromedia Flash Player?
How do I log into a webcast? What
login area do I use?
Why does the audio vary in quality during a webcast?
Why can't I see the Shockwave presentation?
What is an archived webcast?
How do I learn about upcoming ULiveandLearn-produced webcasts?
Can I run a live backup system for participating in webcast?
My question is not listed, what do I do?
What if I am behind a firewall or proxy server that will not allow me to access the webcast?
Use the port test http://www.adobe.com/go/tn_16466 to show connectivity from the client(your network) to the webcast server and find out which ports are open or closed in your network.
At least one of the following ports (port 1935, 80 or 443) need to be open for the webcast environment to work. By default, the webcast system listens on port 1935. Port 1935 must be open on the firewall/proxy server on the server side and also on the client side in order for the communication between the server and client to take place. Ideally port 80 and 1935 should both be open. If not, contact your IT department to see if they can be opened (it may not be possible due to security issues).
Webcast audio and video streams are delivered as RTMP data on port 1935. When users are inside a corporate firewall that closes the optimal ports, the webcast system uses fallback mechanisms to deliver RTMP data on ports 80 and 443. This option can result in audio and visual latency (meaning interruptions or dropped sounds and images).
(back to top)
Why are webcasts listed in Eastern Time?
We could list multiple time zones but decided to use Eastern Time, for the eastern part of the United States, as a benchmark for all webcasts. Most North Americans can easily determine the time difference. For the rest of the world, we provide a link to a time zone converter.
(back to top)
How do I determine when a webcast starts in my time zone?
To determine the time of the webcast for your time zone, use the World Time Zone Converter site.
(back to top)
Help me find the download link for Flash Player?
If you are having trouble locating the download link for Adobe Flash Player, we suggest that you use the following link: Macromedia Flash Player http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
(back to top)
How do I log into a webcast? What login area do I use?
If your event does not require a password, please use the "guest" login box, which will require only your name or a preferred screen name. The webcast interface will automatically connect and open upon login.
Upon entering the presentation room, please check the following setting: Under the "Meeting" tab on the top of the Webcast Screen, click on “Manage My Settings” and select DSL (even if you are on a cable modem, a LAN or a dial-up modem).
(back to top)
I can't log in to the webcast. What am I doing wrong?
The most likely problem is that you have not waited for the system to take you to a page that has log-in boxes in both halves of the screen. When you register for a webcast, you receive a URL or web address. If you have misplaced that link, please send an e-mail to admin@uliveandlearn.com. Once you click on the link, or copy it into a browser window, you will be taken automatically to the correct log-in window. Please be patient.
(back to top)
Why does the audio vary in quality during a webcast?
Some older operating systems have problems allocating system resources between open applications. If you experience variations in the quality of the audio, and your system has passed the wizard tests, then you might have too many applications running at one time. Try closing down your e-mail application and any other software the might interfere with your reception of the webcast. If you are running Windows 98, you might want to reboot your system before you connect to the webcast, to ensure maximum resources are at hand.
(back to top)
Why can't I see the Shockwave presentation?
You may need to install Adobe Shockwave Player to see the presentation. Here's the link to install: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
(back to top)
What is an archived webcast?
On your computer screen, you will see a visual presentation, not unlike a slide show. The audio was "captured" live during the event, as were the visuals shown to the online audience. It is not normally a video capture of the event; many people think it is more interesting to see visuals and websites that support the speakers versus simply looking at talking heads, especially on a computer screen. Often, the photo of the speaker is on the screen in the lower right-hand corner so the viewer can see what the person speaking looks like.
(back to top)
How do I learn about upcoming ULiveandLearn-produced webcasts?
You can be informed about our programs by becoming a member of ULiveandLearn.com. It's free to join, and we have one of the most stringent privacy programs on the Web. To join, go to this URL (web address):
http://www.uliveandlearn.com/userjoin.cfm
(back to top)
Can I run a live backup system for participating in webcast?
Yes, within limitations.
In some cases, you may be projecting the webcast in a conference room and want to provide backup for the event by being logged into the webcast from two computers, one linked to a television and the other to a projector.
We work with our partners to make things go as smoothly as
possible for our clients and customers.
(back to top)
My question is not listed, what do I do?
If your question is not listed here, you can e-mail us directly @ admin@uliveandlearn.com.
(back to top)
|
