| For the best experience, the Adobe Connect
webcast environment requires suitable connectivity from
each user to our server. While Adobe Connect can accommodate
different bandwidth levels such as modem, DSL, and LAN, each
type of connection requires a certain minimum for acceptable
performance. In addition, there are other factors such as
firewalls and proxy servers (on both corporate, office and home
networks) that can affect the overall connection to Adobe Connect. |
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Testing Your Computer & Network
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Testing Your Network Ports
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Main Adobe Download Page
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Logging in to the Webcast |
If you are new to the Adobe Connect environment, we provide access to free Web-based tests to help determine your ability to connect to a Webcast.
Testing Your Computer and Network:
http://breeze.uliveandlearn.com/common/help/en/support/meeting_test.htm
Test the capabilities of the computer system that you will be using to participate in the webcast to ensure that you are set up with all of the necessary software required. This test will also determine your network's connectivity (note this may vary due to Internet traffic).
Testing Your Network Ports:
http://www.adobe.com/go/tn_16466
Use the port test to show connectivity from the client (your network) to a Adobe Connect server and find out which ports are open or closed in your network. At least one of the following ports (port 1935, 80 or 443) need to be open for the webcast environment to work. Ideally port 80 and 1935 should be open. If not, contact your IT department to see if they can be opened (it may not be possible due to security issues).
Webcast audio and video streams are delivered as RTMP data on port 1935. When users are inside a corporate firewall that closes the optimal ports, Adobe Connect uses fallback mechanisms to deliver RTMP data on ports 80 and 443. This option can result in audio and visual latency (meaning interruptions or dropped sounds and images).
Main Adobe Download Page:
http://www.adobe.com/downloads/
If you are having trouble locating the download link for Adobe Flash Player or Adobe Shockwave Player, we suggest that you use the above link. You may check your system now to determine if you have the latest version of Adobe Flash Player http://www.adobe.com/go/tn_15507.
Logging in to the Webcast
When you register for a webcast, you receive a URL or web address. You will be brought to a page that has log-in boxes in both halves of the screen. If your event does not require a password, please use the "guest" login box, which will require only your name or a preferred screen name. The webcast interface will automatically connect and open upon login.
Upon entering the presentation room, please check the following setting: Under the "Meeting" tab on the top of the Webcast Screen, click on “My Connection Speed” and select DSL (even if you are on a cable modem, a LAN or a dial-up modem).
If you have misplaced the link to your event or you have any additional questions, please send an e-mail to support@uliveandlearn.com and be sure to include the event you are attending.
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