Business Writing Tips from The Writing Center
Flow and Format: Use Headings (3)
October 25, 2007
Use a
combination of generic and topic headings for longer documents.
In the
example,
note that the
headings and even the spacing follow a standard hierarchy. (That is,
all capital letters are used for headings, upper and lower-case letters
are used for subheadings, and more space is used between major
sections.)
Also note how the
generic headings guide the reader through the document and ensure that
the action item is not overlooked. The topic headings move the reader
smoothly from "Investment Types" to "Penalty Days."
Subject: TIME DEPOSIT REDEMPTION PENALTIES
The Time Deposit
Redemption Penalties Task Force has completed its work and is seeking
your input.
BACKGROUND
There are currently five
investment types that have multiple penalty day options. Because of the
confusion caused by these options, a task force was instituted to
clarify these penalty days.
Investment Types
Five investment types had multiple penalty day options. These investment
types are 120, 123, 125, 130, and 280. The system will calculate a
seven-day interest penalty for these types.
Redemption Penalty Days for Each Investment Type
I have attached a list of investment types and the early redemption
penalty days that would apply to each type. The penalty days have been
entered into the Time Deposit system and will be used in the penalty
calculation that will automatically display on the new withdrawal
screen.
ACTION
REQUIRED
Please review the
attached list, and if you find that the penalty days are incorrect on an
investment type, please contact me so that we can make the changes.
Next week we'll
explore how topic headings can convey selling messages in instructional
and persuasive documents.
This edition was adapted from our Effective
Business Writing Program. Previous editions
may be read at
http://www.uliveandlearn.com/newsletters/index.cfm.
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